Feedback, Complaints and Concerns

We value feedback from our patients and are committed to providing safe, respectful and high-quality care.

Feedback helps us improve our services and address concerns promptly.

Providing Feedback or Making a Complaint

If you have a concern about your care, we encourage you to raise it directly with our practice in the first instance.

Most concerns can be resolved quickly and effectively when discussed with our team.

You may:

• Speak with a member of our reception team
  Request to speak with the treating clinician or practice manager
• Provide feedback verbally or in writing.

All feedback and complaints are taken seriously and managed confidentially, fairly and without impact on your ongoing care.

If You Are Not Satisfied

If you feel your concern has not been resolved, or you prefer to speak with an external body, you may contact the Victorian healthcare complaints authority:

Health Complaints Commissioner (Victoria)

The Health Complaints Commissioner (HCC) is an independent body that receives and resolves complaints about health service providers in Victoria.

Information on how to contact the HCC is available at reception or can be accessed online via the Health Complaints Commissioner (Victoria).

Our Commitment

We support patients to raise concerns, ask questions and provide feedback at any time. Making a complaint will not affect the quality of care you receive.